Job Description
We are Hiring Immediately! Nexus Digital Services is seeking a dedicated Weekend Technical Support Specialist to join our growing team in San Diego, CA. If you are a problem-solver with a passion for technology and customer service, we want to hear from you. This is a fantastic opportunity for those seeking a reliable weekend schedule with competitive pay and benefits.
As a Weekend Support Specialist, you will be the first line of defense for our clients, ensuring seamless IT operations over the weekend. You will work in a dynamic, fast-paced environment where your expertise directly impacts user satisfaction.
Responsibilities
- Provide high-quality technical support and troubleshooting for hardware, software, and network issues during weekend shifts.
- Diagnose and resolve complex technical problems efficiently while maintaining a professional demeanor.
- Document all support tickets, resolutions, and customer interactions accurately in the ticketing system.
- Collaborate with the on-site team during weekdays to ensure continuity of service and knowledge transfer.
- Maintain a clean and organized workspace, ensuring all equipment is secure and functional.
- Assist in the setup and configuration of new hardware and peripherals as needed.
Qualifications
- High school diploma or GED; Associate degree in IT or related field is a plus.
- 1-2 years of experience in technical support, help desk, or IT support roles.
- Strong knowledge of Windows and macOS operating systems.
- Excellent verbal and written communication skills to interact with non-technical users.
- Ability to work weekends (Saturday and Sunday) on a rotating schedule.
- Strong problem-solving skills and the ability to work independently.