Job Description
Are you looking for a job that starts immediately?
TechHorizon Solutions is seeking a Weekend Technical Support Specialist to join our elite team in Austin, Texas. We are currently filling this role for our upcoming weekend shift operations and are looking for candidates who are ready to hit the ground running this week.
In this pivotal role, you will be the first point of contact for our clients, ensuring seamless technical resolution during critical weekend hours. We offer a competitive salary, a dynamic work environment, and the flexibility of weekend-only shifts.
Why Apply?
- Immediate Start: Onboarding begins this week for the right candidate.
- Weekend Flexibility: Enjoy your weekdays free with our structured weekend schedule.
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on experience.
- Modern Tech Stack: Work with the latest tools and technologies in IT support.
If you are a problem-solver with a passion for technology, we want to hear from you.
Responsibilities
- Provide high-quality technical support via phone, email, and chat to clients experiencing hardware and software issues.
- Diagnose and resolve network connectivity problems and system failures efficiently.
- Escalate complex technical issues to senior engineers while maintaining client communication.
- Document all technical interactions and resolutions in the CRM system accurately.
- Maintain a high level of customer satisfaction scores by demonstrating patience and expertise.
- Collaborate with the on-site team during shift handovers to ensure continuity of support.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field is a plus.
- Minimum of 1 year of experience in technical support or customer service.
- Must be available to work weekends (Saturday and Sunday) and holidays as required.
- Strong understanding of Windows, macOS, and Android operating systems.
- Excellent verbal and written communication skills with a professional demeanor.
- Ability to troubleshoot hardware peripherals and basic network configurations.