Job Description
Are you a technical expert ready to step into a night shift role with immediate impact? Apex Tech Systems is urgently hiring an IT Support Specialist to ensure our 24/7 infrastructure remains rock solid. If you thrive in a quiet environment and possess a knack for problem-solving, we want to meet you.
Join a dynamic team in the heart of Seattle where your technical skills directly contribute to our success. We offer competitive compensation, comprehensive benefits, and a clear path for career growth.
Responsibilities
- Troubleshooting: Diagnose and resolve hardware, software, and network issues for internal employees.
- Monitoring: Proactively monitor system performance, alerts, and logs during the night shift.
- Support: Manage incoming helpdesk tickets with a focus on speed and accuracy.
- Security: Assist in enforcing security protocols and patch management processes.
- Documentation: Maintain accurate records of incidents, resolutions, and system configurations.
Qualifications
- Experience: Minimum 2 years of IT support or helpdesk experience.
- OS Knowledge: Proficiency in Windows, Linux, and Active Directory.
- Communication: Ability to communicate complex technical solutions clearly to non-technical staff.
- Availability: Must be available to work nights (e.g., 10 PM - 6 AM or similar).
- Education: Bachelor’s degree in Computer Science or related field preferred.