Job Description
Are you a technical problem solver looking for an immediate opportunity?
We are currently urgently hiring a dedicated Night Shift IT Support Specialist to join our elite team in San Francisco, CA. If you thrive in a fast-paced environment and have a passion for resolving complex technical issues, we want to hear from you.
As a key member of our 24/7 operations team, you will ensure business continuity by maintaining our IT infrastructure during critical hours. This is a high-impact role offering a competitive hourly rate and a chance to work with cutting-edge technology in the heart of Silicon Valley.
Why Apply?
- Immediate Start: Onboarding begins as soon as this week.
- Competitive Pay: $25 - $40/hr depending on experience.
- Shift Premium: Night shift differential included.
- Modern Environment: Work with a collaborative, tech-forward team.
Responsibilities
- Provide Tier 2 and Tier 3 technical support to internal employees via phone and ticketing systems (Jira/ServiceNow) during the night shift.
- Diagnose and resolve hardware and software incidents, including desktops, laptops, printers, and network connectivity issues.
- Monitor system health and perform proactive maintenance to prevent downtime.
- Manage and deploy software updates and patches outside of business hours.
- Escalate complex issues to senior engineering teams with detailed documentation.
- Maintain accurate records of all technical interactions and resolution times.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field preferred.
- Minimum of 2 years of experience in IT Helpdesk or Technical Support.
- Strong knowledge of Windows, macOS, Linux, and Active Directory.
- Experience with remote troubleshooting tools (TeamViewer, LogMeIn) is a plus.
- Ability to work independently and maintain high performance during night hours.
- Excellent written and verbal communication skills.