Job Description
Are you looking for an immediate opportunity in Washington, DC?
We are urgently hiring a highly skilled Night Shift IT Support Specialist to join our growing team. In this role, you will be the first line of defense for our internal systems, ensuring our clients have 24/7 access to critical technology infrastructure. This is a high-impact position offering a competitive night shift differential and excellent benefits.
Why Apply?
- Immediate Start: Onboarding begins immediately for the right candidate.
- Night Shift Premium: Earn an additional 10-15% on top of your base salary.
- Modern Environment: Work with cutting-edge technology in a fast-paced, collaborative setting.
Responsibilities
- Provide tier-1 and tier-2 technical support via phone, email, and remote desktop for internal staff and external clients during the night shift.
- Monitor system health and proactively troubleshoot network issues, hardware malfunctions, and software conflicts.
- Manage and prioritize a high volume of IT helpdesk tickets within established SLA (Service Level Agreement) timeframes.
- Perform routine system backups and patch management to ensure data integrity and security.
- Collaborate with the day-shift team to document incidents and hand off unresolved issues seamlessly.
- Conduct basic hardware repairs and asset inventory management.
Qualifications
- Minimum of 2 years of experience in IT Support, Help Desk, or a related technical role.
- Previous experience working in a night shift environment is highly preferred.
- Strong knowledge of Windows 10/11, Active Directory, and Microsoft Office Suite.
- Familiarity with remote connectivity tools (VPN, RDP, AnyDesk).
- Excellent problem-solving skills and the ability to work independently with minimal supervision.
- Must be able to pass a background check and security clearance process.