Job Description
Welcome to Apex Tech Solutions, where we are redefining customer experience through technology. We are currently seeking a dedicated Weekend Technical Support Specialist to join our high-performing team in Albuquerque, NM.
In this role, you will be the first point of contact for our clients during peak weekend hours. You will troubleshoot complex technical issues, resolve inquiries efficiently, and ensure our clients stay connected to the digital world. If you are looking for a role that offers flexibility and the chance to make a real impact, this is the place for you.
Why Join Us?
- Competitive Pay: Earn $18.00 - $22.00 per hour.
- Flexible Schedule: Enjoy your weekdays free while working a structured weekend shift.
- Professional Growth: Clear pathways for career advancement in a tech-driven environment.
- Modern Tools: Work with the latest CRM and support technologies.
Responsibilities
- Troubleshoot: Resolve hardware and software issues for clients with a focus on speed and accuracy.
- Communication: Deliver clear, professional, and empathetic support via phone, email, and chat.
- Documentation: Maintain detailed records of technical issues and resolutions in our CRM system.
- Collaboration: Work closely with the engineering team to escalate complex bugs.
- Training: Assist in onboarding new support staff and creating knowledge base articles.
- Compliance: Adhere to all company security policies and technical standards.
Qualifications
- Experience: 1+ years of experience in technical support, IT help desk, or customer service.
- Availability: Must be available to work weekends (Saturday and Sunday) consistently.
- Technical Skills: Proficiency in Windows, macOS, and mobile troubleshooting.
- Education: Associate degree in IT or equivalent technical certification preferred.
- Soft Skills: Exceptional problem-solving skills and a positive attitude.
- Language: Strong command of English, both written and verbal.