Job Description
Are you ready to kickstart your career with a flexible schedule? Charlotte Tech Solutions is seeking a motivated Technical Support Specialist to join our dynamic team. We offer immediate openings for candidates who want to work weekends and start this week.
As a vital member of our support team, you will provide exceptional technical assistance to our clients, ensuring seamless operations and high satisfaction. We pride ourselves on a modern, collaborative environment and are looking for individuals who are eager to grow.
Responsibilities
- Resolve Technical Issues: Diagnose and troubleshoot hardware and software problems for clients with a focus on weekend operations.
- Manage Tickets: Log, track, and resolve incoming support tickets efficiently using our ticketing system.
- Client Communication: Provide clear, concise, and friendly technical guidance via phone and email.
- System Maintenance: Perform routine system checks and updates to ensure optimal performance.
- Collaboration: Work closely with the core team to improve support processes and documentation.
Qualifications
- Experience: 1+ years of experience in technical support or customer service (entry-level candidates with strong aptitude are considered).
- Technical Skills: Proficiency in Windows, macOS, and basic networking concepts.
- Communication: Excellent verbal and written communication skills with a customer-first mindset.
- Schedule: Must be available to work weekends (Saturday and Sunday).
- Education: High school diploma or equivalent; Associate degree in IT preferred.