Job Description
Start This Week - Night Shift Technical Support Specialist - Philadelphia, PA
Are you looking for a job that starts immediately? Apex Systems is currently hiring a dedicated Night Shift Technical Support Specialist to join our team in Philadelphia, PA. If you thrive in a quiet environment and want to avoid the rush hour commute, this is the perfect opportunity for you.
As a Night Shift Specialist, you will play a critical role in ensuring our clients' systems run smoothly while the rest of the world sleeps. We offer a competitive hourly rate and a comprehensive benefits package for eligible employees.
Why Join Us?
- Immediate Start: Onboarding begins ASAP.
- No Commute Stress: Enjoy your mornings without traffic.
- Competitive Pay: Earn $19.00 - $23.00 per hour.
- Modern Work Environment: Work in a state-of-the-art facility.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to end-users via phone and email during the night shift.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Log all support interactions and tickets accurately in the CRM system.
- Escalate complex technical issues to the appropriate Tier 2 or Tier 3 support teams during shift handover.
- Conduct routine system checks and monitor server health to prevent outages.
- Maintain a high level of customer satisfaction by providing clear and professional communication.
Qualifications
- Availability: Must be available to work the Night Shift (11:00 PM - 7:00 AM) starting immediately.
- Experience: 1-2 years of experience in technical support, help desk, or customer service.
- Education: High School Diploma or GED required; Associate’s degree in IT or related field preferred.
- Skills: Strong knowledge of Windows OS, Microsoft Office Suite, and basic networking concepts.
- Communication: Excellent verbal and written communication skills.
- Reliability: Must be dependable and able to work independently with minimal supervision.