Job Description
Are you a technical problem solver looking for immediate impact?
Apex Digital Solutions is seeking a highly motivated Weekend IT Support Specialist to join our growing team in Austin, TX. If you are ready to start this week and thrive in a fast-paced environment, we want to hear from you. We offer competitive pay, a dynamic work culture, and the flexibility of weekend shifts.
Why Join Us?
- Immediate Start: Don't wait—join our team as early as this weekend.
- Flexible Schedule: Enjoy your weekdays free while working our weekend shifts.
- Growth Opportunities: Potential for full-time conversion and career advancement.
As a Weekend IT Support Specialist, you will be the first line of defense for our enterprise clients, ensuring seamless technology operations during peak hours.
Responsibilities
- Provide Tier 1 Technical Support: Troubleshoot and resolve hardware, software, and network issues for remote and onsite employees.
- Incident Management: Log, track, and manage IT tickets using our Service Desk software with a focus on speed and accuracy.
- Hardware & Software Deployment: Assist in the setup, configuration, and maintenance of laptops, printers, and peripheral devices.
- Network Assistance: Diagnose connectivity issues and assist in maintaining a secure and stable IT environment.
- User Education: Provide clear, patient guidance to non-technical staff on resolving common technical problems.
- Security Compliance: Adhere to IT security protocols and assist with basic antivirus and patch management tasks.
Qualifications
- Availability: Must be available to work weekends (Saturday & Sunday) and occasional holidays.
- Experience: 1+ years of experience in IT support, Help Desk, or Customer Service.
- Technical Skills: Proficiency with Windows and Mac OS, Microsoft Office Suite, and basic networking concepts.
- Communication: Excellent verbal and written communication skills with a customer-centric approach.
- Education: High school diploma or equivalent; Associate degree in IT or related field preferred.
- Problem Solving: Ability to think critically and troubleshoot complex issues under pressure.