Job Description
We are seeking a highly motivated Night Shift Technical Support Specialist to join our dynamic team in San Antonio, TX. If you want to start this week and work in a role that offers stability and growth, this opportunity is for you. We pride ourselves on delivering premium service and maintaining a 24/7 operational excellence standard.
Why Join Us?
- Competitive hourly pay with a night shift differential.
- Comprehensive health, dental, and vision insurance.
- Paid time off and professional development opportunities.
As a Night Shift Specialist, you will be the first line of defense for our clients, ensuring seamless operations while the rest of the world sleeps.
Responsibilities
- Provide Tier 2 technical troubleshooting and support for hardware, software, and network connectivity issues via phone and remote desktop.
- Monitor system alerts and performance metrics during off-peak hours to ensure 99.9% system uptime and stability.
- Document all customer interactions, incident details, and resolutions in the CRM ticketing system accurately and in real-time.
- Collaborate with the day shift engineering team to escalate complex issues and implement preventative maintenance strategies.
- Assist in the deployment of software updates and patches during the maintenance window.
- Conduct basic health checks on server infrastructure and peripheral devices.
Qualifications
- Minimum of 1-2 years of experience in IT support, help desk, or a related technical field.
- Associate degree in Computer Science, Information Technology, or equivalent technical certification (CompTIA A+ preferred).
- Strong working knowledge of Windows operating systems, Microsoft Office Suite, and basic networking concepts.
- Must be available to work rotating night shifts (e.g., 10:00 PM – 6:00 AM) to support our 24/7 operations.
- Excellent problem-solving skills and the ability to communicate technical concepts clearly to non-technical users.