Job Description
Welcome to Metro Connect Solutions, where we are redefining the standard of excellence in customer support. We are currently hiring immediately for a dedicated Weekend Technical Support Specialist to join our dynamic team in Minneapolis, MN.
Our weekend shift offers the perfect balance between professional growth and personal freedom. You will be the first line of defense for our clients, ensuring they receive top-tier service even when the office is closed. If you thrive in a fast-paced environment and want to make a tangible impact, we encourage you to apply today.
Responsibilities
- Provide technical troubleshooting and support for hardware and software issues via phone and email.
- Assist customers with account setup, navigation, and feature inquiries during weekend hours.
- Document all customer interactions and resolutions accurately in the CRM system.
- Maintain a high first-contact resolution rate while adhering to SLA guidelines.
- Collaborate with the weekday team to escalate complex issues and share feedback.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service or technical support is highly preferred.
- Must be available to work weekends (Saturday and Sunday) consistently.
- Strong verbal and written communication skills.
- Basic knowledge of Windows, macOS, and troubleshooting protocols.