Job Description
Are you a dedicated problem-solver looking for a role that perfectly fits your weekend lifestyle? Apex Digital Solutions is seeking a Weekend Technical Support Specialist to join our elite team in Austin, Texas. We are currently offering immediate hiring for a high-impact part-time position that provides competitive pay and an excellent work-life balance.
In this pivotal role, you will be the first line of defense for our enterprise clients, ensuring seamless technical operations during critical weekend hours. If you thrive in a fast-paced environment and have a passion for technology, we want to hear from you.
Responsibilities
- Diagnose and resolve complex technical hardware and software issues via phone, email, and remote desktop.
- Manage and prioritize incoming support tickets with a focus on rapid resolution and customer satisfaction.
- Document all technical interactions, resolutions, and troubleshooting steps in our CRM system.
- Collaborate closely with the onsite engineering team to escalate and resolve complex issues.
- Conduct routine system checks and maintenance to ensure 99.9% uptime during shift hours.
- Provide clear, jargon-free explanations to non-technical clients regarding system status and fixes.
Qualifications
- High school diploma or GED required; Associate degree in Information Technology is a strong plus.
- Previous experience in technical support or customer service (1+ years preferred).
- Strong working knowledge of Windows, macOS, and common office software suites.
- Ability to work weekends (Saturday & Sunday) and holidays as required by the schedule.
- Excellent verbal and written communication skills with a customer-centric approach.
- Self-motivated with the ability to work independently with minimal supervision.