Job Description
Join our dynamic tech support team and start your night shift career this week! We're seeking dedicated professionals to provide exceptional remote technical assistance to our global client base. Enjoy competitive pay, comprehensive benefits, and a supportive work environment while working during evening hours. This is an immediate opening for candidates ready to contribute to our innovative tech solutions.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access
- Troubleshoot hardware/software issues for enterprise clients
- Document cases in CRM with detailed resolution steps
- Collaborate with cross-functional teams to resolve complex issues
- Maintain high customer satisfaction metrics
- Conduct system diagnostics and preventive maintenance
- Escalate critical issues to senior engineers
Qualifications
- 2+ years of IT support experience
- Proficiency with Windows/macOS and networking fundamentals
- Strong diagnostic and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work independently during night shifts
- CompTIA A+ or equivalent certification preferred
- Experience with ticketing systems (Zendesk/Jira)