Job Description
Join our dynamic tech team as a Weekend Tech Support Specialist at NexusTech Solutions! We're seeking passionate individuals to provide exceptional technical support during weekend shifts. This is your opportunity to kickstart your career in IT with immediate training and flexible hours. Enjoy competitive pay, professional development, and a vibrant work environment in the heart of San Francisco. Apply today and start this week!
Responsibilities
- Resolve technical issues for clients via phone, chat, and remote support
- Install, configure, and troubleshoot hardware/software systems
- Document support tickets and maintain accurate records
- Collaborate with cross-functional teams to resolve complex issues
- Provide clear technical guidance to non-technical users
- Monitor system performance and escalate critical issues
- Participate in weekend on-call rotations as needed
Qualifications
- 1+ years of technical support experience or relevant certification
- Proficiency in Windows/macOS and networking fundamentals
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Weekend availability (Saturday/Sunday shifts)
- CompTIA A+ or equivalent certification preferred
- Valid California driver's license (for occasional onsite visits)