Job Description
Are you a tech-savvy problem solver looking for a flexible schedule? Apex Tech Solutions is seeking a dedicated Night Shift IT Support Specialist to join our elite team in Washington, D.C. We are currently hiring immediately for qualified candidates looking to make an impact in a high-growth environment.
As a key member of our 24/7 operations team, you will ensure business continuity by providing critical technical assistance to our clients during non-standard hours. We offer a competitive benefits package, including comprehensive health insurance, a 401(k) match, and generous paid time off.
Why Join Us?
- Immediate Start Date: Start earning today.
- Night Shift Schedule: 10:00 PM - 6:00 AM (Mon-Fri).
- Remote Flexibility: Hybrid work options available.
Responsibilities
- Provide tier 2 and tier 3 technical support for hardware, software, and network issues via phone and remote desktop tools.
- Monitor system performance and alert the team to potential outages or security threats.
- Manage and prioritize a high volume of helpdesk tickets within established Service Level Agreements (SLAs).
- Perform routine maintenance on workstations, printers, and server infrastructure.
- Document all incidents, resolutions, and technical procedures in the ticketing system.
- Collaborate with the day-shift team to ensure seamless handovers and knowledge transfer.
- Enforce strict cybersecurity protocols and compliance standards during the night shift.
Qualifications
- High school diploma or GED required; Associate degree in Information Technology or related field is preferred.
- Minimum of 2 years of experience in IT support, helpdesk, or a related technical role.
- Certification such as CompTIA A+, Network+, or Microsoft MCSA is a strong plus.
- Demonstrated ability to troubleshoot complex hardware and software issues independently.
- Must be available to work rotating night shifts (10:00 PM - 6:00 AM).
- Strong written and verbal communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently with minimal supervision in a fast-paced environment.