Job Description
Are you looking for a role that offers flexibility without sacrificing professional growth?
CityView Support Solutions is seeking a dedicated and detail-oriented Weekend Technical Support Specialist to join our high-performing team in Philadelphia, PA. In this pivotal role, you will serve as the frontline of technical excellence, ensuring our clients experience seamless operations even when the main office is closed.
We pride ourselves on a collaborative culture and offer competitive compensation for weekend availability.
Responsibilities
- Provide tier-1 technical support via phone, email, and remote desktop tools to internal staff and external clients.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Manage and maintain an inventory of IT assets and peripherals.
- Document all technical issues and resolutions in the ticketing system.
- Conduct weekend system backups, security patching, and routine maintenance.
- Collaborate with the on-site team to escalate and resolve complex issues.
- Ensure strict adherence to all company security protocols and data privacy standards.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field preferred.
- 1+ years of experience in a technical support or help desk environment.
- Proficient in troubleshooting Windows 10/11, macOS, and mobile devices.
- Strong verbal and written communication skills.
- Must be available to work Saturdays and Sundays on a rotating shift schedule.
- Ability to work independently with minimal supervision.