Job Description
Are you ready to start this week? Apex Systems is seeking a dynamic Weekend Tech Support Specialist to join our thriving team in Fort Worth, Texas. We pride ourselves on delivering top-tier technical assistance to our clients, and we need a dedicated individual to ensure weekend operations run seamlessly.
As a Weekend Support Specialist, you will be the first line of defense for our clients' technical needs. You will troubleshoot hardware and software issues, manage ticket queues, and provide exceptional customer service during peak weekend hours. If you are looking for a flexible, high-impact role with immediate start opportunities, we want to hear from you.
Responsibilities
- Provide technical troubleshooting and support for hardware and software issues.
- Manage and respond to support tickets via various communication channels.
- Ensure all weekend operations meet company quality and service standards.
- Document all technical issues and resolutions in the ticketing system.
- Collaborate with the on-site team to escalate complex problems.
- Conduct basic device setups and configuration for new users.
Qualifications
- Previous experience in a technical support or help desk role is preferred.
- Proficiency with Windows, macOS, and common office software.
- Strong communication and customer service skills.
- Ability to work weekends (Saturday and Sunday) and holidays.
- High school diploma or equivalent; Associate degree in IT is a plus.
- Reliable internet connection and home office setup for remote work.