Job Description
Urgent Hiring: Join our elite Weekend Support Team!
Apex Systems is looking for a highly skilled Weekend IT Support Specialist to join our team in Dallas, TX. If you are ready to start this week and thrive in a high-performance environment, we want to meet you.
We are currently seeking a tech-savvy professional to provide critical technical assistance to our clients during off-peak hours. This is an excellent opportunity for a motivated individual to secure a stable, high-paying position with immediate start availability.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware, software, and network connectivity issues.
- Manage and respond to IT service tickets within established Service Level Agreements (SLAs).
- Diagnose and resolve problems related to operating systems, printers, and peripherals.
- Assist users with account management, password resets, and software installations.
- Perform routine system maintenance and inventory checks to ensure optimal performance.
- Document all technical issues and resolutions in the ticketing system.
Qualifications
- High School Diploma or GED required; Associate degree in Information Technology preferred.
- Minimum of 1-2 years of experience in IT Help Desk or technical support roles.
- Strong working knowledge of Windows 10/11 and Microsoft Office Suite.
- Experience with ticketing systems (e.g., ServiceNow, JIRA) is a plus.
- Excellent communication skills and a customer-centric attitude.
- Must be available to work weekends (Saturday and Sunday) on a rotating schedule.