Job Description
We are seeking a highly motivated Technical Support Specialist to join our dynamic team in Boston, MA. This is an exciting opportunity for individuals looking for weekend shift jobs with the flexibility of an immediate start.
As a key member of our support team, you will be responsible for diagnosing and resolving technical issues for our clients, ensuring minimal downtime and maximum satisfaction. If you are ready to start this week and thrive in a fast-paced environment, we want to hear from you.
Why Apply?
- Immediate Start: Onboard and begin working as early as this week.
- Weekend Shift: Enjoy a predictable schedule with competitive pay.
- Competitive Pay: $25 - $35/hr based on experience.
Responsibilities
- Diagnose and troubleshoot hardware, software, and network issues for end-users.
- Provide exceptional technical support via phone, email, and remote desktop tools.
- Document all incidents and resolutions in the ticketing system.
- Collaborate with the engineering team to escalate complex issues.
- Conduct quality assurance checks on system updates.
- Maintain a professional and helpful demeanor during high-volume periods.
Qualifications
- Previous experience in technical support, helpdesk, or customer service.
- Strong knowledge of Windows, macOS, and mobile operating systems.
- Excellent verbal and written communication skills.
- Ability to work weekends (Saturday & Sunday) and holidays.
- Problem-solving mindset with the ability to work independently.
- High school diploma or equivalent; Associate degree preferred.