Job Description
Urgent Hiring: Night Shift Technical Support Specialist
Are you a tech-savvy problem solver ready to start this week? Apex Digital Solutions is seeking a dedicated Night Shift Technical Support Specialist to join our high-performing team in the heart of Washington DC.
We offer a competitive salary, comprehensive benefits, and a stable environment where your skills are valued. If you are available to work immediately and thrive in a night-time operational environment, we want to hear from you.
Responsibilities
- Provide exceptional technical support and troubleshooting for hardware, software, and network issues.
- Monitor and maintain system performance during night operations to ensure business continuity.
- Document all technical issues and resolutions in our ticketing system efficiently.
- Collaborate with day-shift teams to ensure seamless knowledge transfer and issue resolution.
- Handle incoming customer inquiries via phone, email, and chat with a focus on customer satisfaction.
- Identify and escalate complex technical problems to senior engineers when necessary.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT or related field preferred.
- Minimum of 1-2 years of experience in technical support or a helpdesk role.
- Strong problem-solving skills with the ability to think critically under pressure.
- Excellent written and verbal communication skills (crucial for night shift documentation).
- Ability to work a rotating night shift schedule (e.g., 10:00 PM – 6:00 AM).
- Familiarity with Windows, macOS, and basic networking concepts.