Job Description
Are you ready to start this week? Apex Tech Solutions is looking for a dedicated Technical Support Specialist to join our growing team in Indianapolis, Indiana.
We are currently hiring for our Weekend Shift and offer competitive pay, flexible hours, and immediate opportunities for career growth. If you have a passion for technology and excellent customer service skills, we want to hear from you.
Why Join Us?
- Immediate Start: Onboard and begin working as soon as this weekend.
- Weekend Flexibility: Enjoy your weekdays off while earning a premium for weekend shifts.
- Growth Potential: Clear pathways to permanent full-time status and management roles.
Responsibilities
- Provide Tier 1 technical support via phone and email for hardware and software issues.
- Troubleshoot network connectivity problems and resolve user account issues.
- Document all technical interactions and resolutions in our CRM system.
- Maintain a high level of customer satisfaction while managing peak call volumes.
- Collaborate with the engineering team to escalate complex technical tickets.
Qualifications
- High School Diploma or GED required.
- Basic knowledge of Windows, macOS, and mobile operating systems.
- Strong verbal and written communication skills.
- Ability to work independently and handle pressure in a fast-paced environment.
- Previous experience in IT support or customer service is a plus but not required for immediate hires.