Job Description
Are you looking for a rewarding opportunity in the heart of Boston? Boston Tech Solutions is urgently seeking dedicated professionals to join our high-impact weekend team. We are looking for individuals who thrive in a fast-paced environment and are ready to start immediately.
As a Weekend Support Specialist, you will play a crucial role in maintaining our high standards of customer satisfaction. This is a fantastic opportunity for those seeking a stable schedule without sacrificing weekends off during the week.
Responsibilities
- Provide exceptional technical support and troubleshooting for enterprise clients via phone and chat.
- Manage and resolve incoming customer inquiries and service tickets with a focus on speed and accuracy.
- Collaborate with the weekday support team to ensure seamless service continuity across the weekend.
- Document all customer interactions and technical issues in our CRM system.
- Identify trends in technical issues and relay them to the development department.
- Maintain a professional, empathetic demeanor during high-volume periods.
Qualifications
- High school diploma or GED required; Associate's degree in IT or related field preferred.
- Previous experience in customer service or technical support is a plus.
- Must be available to work weekends (Saturday and Sunday) on a consistent schedule.
- Strong problem-solving skills and the ability to think on your feet.
- Excellent verbal and written communication skills.
- Basic proficiency with computers, operating systems, and software applications.