Job Description
Urgent Hiring: Weekend Technical Support Specialist
Are you a tech-savvy problem solver looking for a stable weekend role in the heart of San Francisco? Apex Logic Systems is currently hiring immediately for our 24/7 Operations Team. We offer a premium work environment, competitive pay, and excellent benefits for our weekend staff.
Role Overview
We are seeking a dedicated Technical Support Specialist to manage critical helpdesk tickets and resolve technical issues during weekend hours. This is an urgent, full-time position requiring a commitment to Saturdays and Sundays. If you thrive in a fast-paced environment and want to make a tangible impact on our client's infrastructure, we want to hear from you.
Responsibilities
- Resolve Technical Incidents: Provide Tier 1 and Tier 2 support for hardware and software issues, ensuring minimal downtime for our clients.
- Manage Ticket Queues: Monitor and prioritize incoming support tickets efficiently using our CRM systems.
- Remote Troubleshooting: Diagnose and resolve network connectivity and device configuration problems via remote access tools.
- System Maintenance: Perform routine software updates and patch management on weekend maintenance windows.
- User Assistance: Guide non-technical users through complex technical processes with patience and clarity.
- Documentation: Maintain accurate logs of issues, resolutions, and system changes in the knowledge base.
- Escalation: Identify complex issues and escalate them to Senior Engineers or third-party vendors when necessary.
Qualifications
- Education: Associate degree in Information Technology, Computer Science, or equivalent technical certification (CompTIA A+ preferred).
- Experience: Minimum 1-2 years of experience in technical support or helpdesk roles.
- Technical Skills: Proficient in Windows 10/11, Microsoft Office Suite, and basic network troubleshooting.
- Availability: Must be available to work rotating weekend shifts (Saturday and Sunday) on a consistent basis.
- Communication: Excellent verbal and written communication skills to interact with diverse stakeholders.
- Soft Skills: Strong customer service orientation and ability to work independently with minimal supervision.
- Tools: Familiarity with remote desktop software (e.g., TeamViewer, LogMeIn) is a plus.