Job Description
Are you a tech-savvy problem solver looking for a weekend opportunity? Apex Tech Solutions is urgently hiring an IT Support Specialist for our Omaha, NE location. We are looking for a dedicated professional who can keep our systems running smoothly during off-hours. This is a high-impact role offering immediate start availability and a competitive compensation package.
Join a forward-thinking team where your technical expertise directly contributes to business continuity. If you thrive in a dynamic environment and are ready to make an impact this weekend, we want to hear from you.
Responsibilities
- Tier 2 Technical Support: Provide expert troubleshooting for hardware, software, and network connectivity issues for employees.
- System Maintenance: Perform essential server maintenance, patch management, and security updates during the weekend shift.
- Ticket Management: Log, track, and resolve incoming helpdesk tickets efficiently using our ticketing system (ServiceNow/Zendesk).
- Hardware & Peripherals: Diagnose and repair or replace defective computer equipment, printers, and peripherals.
- Network Monitoring: Monitor system alerts and respond proactively to prevent downtime.
- Documentation: Maintain accurate records of technical issues, resolutions, and system configurations.
Qualifications
- Education: Associate’s degree in Computer Science, Information Technology, or equivalent technical experience.
- Experience: Proven experience in IT support, helpdesk, or technical support roles.
- Technical Skills: Strong knowledge of Windows 10/11, Microsoft Office 365, and basic networking concepts (TCP/IP, DNS).
- Communication: Excellent verbal and written communication skills with a focus on customer service.
- Availability: Must be available to work weekends (Saturday and Sunday) and holidays as required.