Job Description
Hiring Immediately: Weekend Operations Associate
Nexus Support Solutions is seeking a motivated and reliable Weekend Operations Associate to join our dynamic team in Boston, Massachusetts. If you are looking for a stable role with immediate start dates and a competitive hourly rate, we want to hear from you.
As a Weekend Associate, you will play a critical role in ensuring our operations run smoothly during peak hours. We offer a collaborative environment, comprehensive training, and opportunities for career advancement.
Why Join Us?
- Immediate Start: Onboarding begins as soon as this week.
- Competitive Pay: $18 - $22 per hour depending on experience.
- Weekend-Only Schedule: Work Friday through Sunday with guaranteed hours.
- Modern Office: Located in the Financial District of Boston.
Responsibilities
- Manage and respond to a high volume of customer inquiries via phone, email, and live chat during weekend shifts.
- Process customer orders, returns, and exchanges accurately and efficiently.
- Perform data entry and maintain accurate records in our CRM systems.
- Collaborate with the weekday operations team to resolve complex escalations and ensure continuity of service.
- Maintain a clean, organized, and safe workspace in compliance with company standards.
- Assist in inventory management and stock replenishment as needed.
- Provide exceptional support to guarantee high customer satisfaction scores.
Qualifications
- High school diploma or GED required; associate or bachelor's degree preferred.
- Previous experience in customer service, operations, or retail is highly desirable.
- Must be available to work a consistent Friday, Saturday, and Sunday schedule.
- Strong computer proficiency with MS Office (Excel, Word) and CRM software.
- Excellent verbal and written communication skills.
- Ability to multitask, prioritize tasks, and work independently in a fast-paced environment.
- Strong problem-solving skills and a customer-centric attitude.