Job Description
Are you looking for a career that offers flexibility and immediate impact? We are expanding our Raleigh team and are urgently seeking a reliable Weekend Customer Service Representative to join our high-performance support center.
Enjoy your weekdays off while building a rewarding career with a company that values your time and talent. In this role, you will be the face of our brand, ensuring our clients receive top-tier support during peak weekend hours.
Responsibilities
- Handle high-volume inquiries via phone, email, and live chat with a focus on resolution and satisfaction.
- Resolve complex issues by diagnosing customer problems and providing accurate solutions within established service level agreements.
- Manage customer accounts by updating records, processing returns, and maintaining data integrity in our CRM systems.
- Collaborate with cross-functional teams to escalate technical issues and improve overall service delivery.
- Adhere to quality assurance standards and provide feedback to help refine our support protocols.
- Document all customer interactions thoroughly to ensure a seamless experience for returning customers.
Qualifications
- High School Diploma or GED required; Associate’s degree preferred.
- Previous experience in customer service or a call center environment is highly desirable.
- Strong verbal and written communication skills with the ability to remain calm under pressure.
- Proficiency in Microsoft Office Suite and computer navigation.
- Must be available to work Saturdays and Sundays on a rotating schedule.
- Ability to pass a background check and drug screen.