Job Description
Are you a problem-solver who thrives on flexibility? Apex Digital Solutions is expanding our support team and is looking for a dedicated Weekend Customer Support Specialist to join us in Seattle, WA. In this role, you will be the voice and face of our brand for our weekend clientele, ensuring that every customer interaction is seamless, professional, and satisfying.
We offer a competitive hourly rate, a supportive team culture, and the unique benefit of having your weekends free for personal pursuits. If you are ready to advance your career in a high-demand technical environment, apply today.
Responsibilities
- Provide high-quality technical and general support to customers via phone, email, and live chat during weekend shifts.
- Diagnose and troubleshoot complex customer issues with software and hardware products.
- Maintain accurate, detailed records of all customer interactions and issue resolutions in the CRM system.
- Collaborate with the weekday support team to escalate critical issues and share feedback.
- Stay up-to-date with product updates and technical documentation to provide accurate information.
Qualifications
- Availability to work Saturdays and Sundays (Full-time or Part-time).
- Strong verbal and written communication skills with a customer-first attitude.
- 1+ years of experience in customer service or technical support.
- Basic proficiency with Windows, Mac OS, and web browsers.
- Ability to work independently and manage time effectively in a remote or hybrid setting.