Job Description
We are a dynamic organization looking for dedicated professionals to join our growing team in Atlanta, GA. We are currently offering immediate openings for our Weekend Support Shift.
As a Weekend Support Specialist, you will play a crucial role in ensuring our clients receive top-tier service during peak weekend hours. If you are reliable, tech-savvy, and ready to start work immediately, we want to hear from you.
Why Join Us?
- Immediate Start: Begin earning today.
- Flexible Schedule: Enjoy your weekdays off with our 4-day work week structure.
- Competitive Pay: Earn between $18.00 - $22.00/hour based on experience.
- Professional Growth: Clear pathways for advancement within the company.
Apply now to secure your spot in our weekend team!
Responsibilities
- Manage and resolve incoming customer inquiries via phone, email, and live chat.
- Provide technical troubleshooting and support for our logistics and software platforms.
- Document all interactions and resolutions accurately in our CRM system.
- Collaborate with the weekday operations team to ensure seamless service continuity.
- Identify, troubleshoot, and escalate complex issues to senior management.
- Maintain a high level of professionalism and adherence to company scripts.
Qualifications
- High school diploma or GED is required.
- Previous customer service or technical support experience is preferred but not mandatory.
- Strong written and verbal communication skills with a focus on empathy.
- Basic computer literacy and proficiency with Microsoft Office Suite.
- Must be available to work Fridays, Saturdays, and Sundays.
- Ability to work independently and as part of a remote team.