Job Description
Are you looking for a rewarding opportunity to join a dynamic team in the heart of Boston? Start this week with Metro Boston Retail & Support. We are currently seeking a high-energy Weekend Customer Service Associate to join our expanding operations. If you thrive in a fast-paced environment and want to make a real impact with your weekend schedule, we want to meet you.
In this role, you will be the face of our brand, ensuring our valued customers have an exceptional experience. We offer a competitive hourly rate, flexible scheduling, and a collaborative work culture.
Responsibilities
- Deliver Exceptional Service: Greet and assist customers with a smile, answering inquiries and resolving issues efficiently during peak weekend hours.
- Operational Support: Assist in managing the front-of-house operations, including ticketing, queue management, and directing visitors.
- Problem Resolution: Handle customer complaints and feedback professionally, escalating complex issues to management when necessary.
- Product Knowledge: Maintain up-to-date knowledge of company products and services to provide accurate information to shoppers.
- Team Collaboration: Work closely with the weekend operations team to ensure a seamless customer experience from arrival to departure.
- Store Maintenance: Help maintain a clean, organized, and safe environment for customers and staff.
Qualifications
- Availability: Must be available to work weekends (Saturday & Sunday) with potential for weekday shifts as needed.
- Communication: Excellent verbal communication skills with the ability to interact professionally with diverse customers.
- Reliability: A proven track record of punctuality and dependability is essential.
- Experience: Previous customer service or retail experience is preferred but not required; we provide on-the-job training.
- Adaptability: Ability to thrive in a fast-paced environment and handle multiple tasks simultaneously.
- Technology: Basic computer literacy and comfort with POS systems.