Job Description
Are you ready to make an impact on your schedule? Apex Logistics Solutions is currently seeking a dedicated Weekend Customer Service Representative to join our dynamic team in the heart of Chicago. We are offering immediate openings for candidates who are ready to start this week. If you thrive in a fast-paced environment and value flexibility, this is your opportunity to elevate your career.
At Apex Logistics, we don't just manage logistics; we build relationships. As a key player in our weekend operations, you will be the voice of our brand, ensuring our clients receive world-class support. We provide a competitive salary, a collaborative culture, and the chance to work with industry leaders.
Why Choose Us?
- Immediate Start: Join our team within days, not weeks.
- Flexible Schedule: Enjoy your weekdays free with reliable weekend shifts.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Modern Work Environment: Located in the prestigious West Loop district.
Responsibilities
- Manage and resolve a high volume of incoming customer inquiries via phone, email, and live chat during weekend shifts.
- Provide accurate information regarding products, services, and account status to ensure customer satisfaction.
- Document all interactions and transactions accurately in the CRM system.
- Collaborate with the support team to escalate complex issues and ensure timely resolution.
- Identify opportunities to upsell or cross-sell services to meet team performance goals.
- Maintain a professional and positive demeanor while representing the Apex Logistics brand.
- Adhere to all company policies, procedures, and safety regulations.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Proven experience in customer service, retail, or call center environments.
- Strong verbal and written communication skills with a focus on clarity and professionalism.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to work independently and manage time effectively during weekend shifts.
- Able to stand for extended periods and handle physical tasks as required.
- Must be available to work weekends (Saturday and Sunday) with flexibility for overtime.