Job Description
Are you a night owl looking for a rewarding career in the heart of Las Vegas? Sunrise Hospitality Group is seeking a dedicated Night Shift Customer Support Specialist to join our 24/7 operations team. We value reliability, problem-solving skills, and a customer-first mindset. This is an immediate hire position with a competitive benefits package designed for those who thrive after dark.
As a Night Shift Specialist, you will be the bridge between our clients and our services during our peak operational hours. You will handle inquiries, resolve issues, and ensure our systems run smoothly while the rest of the city sleeps.
Why Join Us?
- No Commute: Enjoy the quiet of the night and save on gas.
- Immediate Start: Start earning today.
- Benefits: Health, dental, and vision insurance available.
Responsibilities
- Monitor and respond to customer tickets and inquiries via phone, email, and chat during the night shift.
- Resolve technical and service-related issues efficiently with a focus on first-contact resolution.
- Document all interactions and solutions in the CRM system accurately.
- Collaborate with the day-shift team to ensure a seamless transition of ongoing cases.
- Perform routine system checks and maintenance tasks to ensure 99.9% uptime.
- Maintain a high level of professionalism and patience in a high-volume environment.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Minimum 1 year of experience in customer support or technical support.
- Must be available to work nights, specifically between 10:00 PM and 6:00 AM.
- Strong written and verbal communication skills.
- Proficiency with Microsoft Office Suite and ticketing systems (Zendesk, Salesforce, etc.).
- Ability to work independently with minimal supervision.