Job Description
Welcome to Apex Logistics Solutions, where we are transforming the customer experience in Philadelphia. We are currently seeking dedicated professionals to join our high-energy night shift team immediately.
As a Night Shift Customer Service Representative, you will be the voice of our company, ensuring our clients receive top-tier support during the late hours. We offer a competitive wage, comprehensive benefits, and a work environment that values safety and efficiency.
Why Work With Us?
- Immediate start available.
- Competitive hourly pay ($18.00 - $22.00).
- Full benefits package (Medical, Dental, Vision).
- Free parking on-site.
Responsibilities
- Manage high-volume inbound and outbound calls during night shift hours.
- Resolve customer inquiries and complaints efficiently and professionally.
- Process orders, returns, and exchanges accurately using internal CRM systems.
- Document all interactions in the company database.
- Maintain a clean and organized workspace to ensure safety compliance.
- Collaborate with the day-shift team to ensure seamless operations.
Qualifications
- High School Diploma or GED equivalent required.
- Previous customer service or call center experience preferred.
- Must be available to work rotating night shifts (e.g., 6:00 PM - 2:00 AM).
- Strong computer literacy and typing skills.
- Ability to pass a background check and drug screen.
- Reliable transportation is a must.