Job Description
Are you looking for a rewarding career with flexible hours? Apex Support Solutions is seeking dedicated Weekend Customer Service Representatives to join our dynamic team in Los Angeles, CA.
We offer a competitive hourly rate, comprehensive training, and a supportive work environment. If you are a problem-solver with a passion for helping others, we want to hear from you.
Why Join Us?
- Immediate start available.
- Weekend-friendly schedule (Saturday & Sunday).
- Opportunities for growth and career advancement.
Responsibilities
- Manage inbound and outbound customer inquiries via phone and email with a focus on resolution.
- Process customer orders, returns, and exchanges accurately and efficiently.
- Identify customer needs and recommend appropriate solutions to enhance satisfaction.
- Document all interactions and account information in our CRM system.
- Collaborate with the support team to resolve complex issues and escalations.
- Maintain a professional and positive demeanor during high-volume periods.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is a plus but not mandatory.
- Strong verbal and written communication skills.
- Basic computer proficiency (Microsoft Office Suite).
- Ability to work weekends (Saturday and Sunday) on a rotating or fixed schedule.
- Must be detail-oriented and able to multitask effectively.