Job Description
Join Austin's fastest-growing tech company and launch your weekend career immediately! We're seeking dynamic Customer Service Specialists to support our innovative clients during weekend shifts. Enjoy competitive pay, flexible scheduling, and a vibrant team environment while delivering exceptional service to Fortune 500 clients. Perfect for students, parents, or anyone seeking weekend work-life balance without sacrificing growth opportunities. Onboarding starts this Monday!
Responsibilities
- Handle high-volume customer inquiries via phone, chat, and email
- Resolve technical issues using proprietary CRM and ticketing systems
- Document interactions accurately in Salesforce and maintain client records
- Collaborate with weekend support team for complex escalations
- Meet/exceed weekly performance metrics (CSAT, resolution time)
- Participate in weekend cross-training sessions for skill development
Qualifications
- Minimum 1 year customer service experience
- Proficiency with Windows OS and basic troubleshooting
- Exceptional verbal/written communication skills
- Ability to work independently in remote weekend environments
- Flexibility to work Saturday/Sunday shifts (6:00 AM - 2:30 PM)
- High school diploma or equivalent (college preferred)
- Pass background check and drug screening