Job Description
Are you a proactive problem solver looking for a weekend opportunity that values your expertise?
Tampa Bay Solutions Group is currently seeking a Client Experience Specialist to join our elite support team. We pride ourselves on delivering world-class service, and we are looking for individuals who are ready to make an immediate impact on our weekend operations. This is a fantastic opportunity for those seeking a work-life balance with the flexibility of weekend-only shifts.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on experience.
- Immediate Start: Onboarding begins as soon as this week.
- Flexible Schedule: Enjoy your weekdays free with our reliable weekend coverage.
- Modern Tools: Work with cutting-edge CRM software and remote-first technology.
Don't miss this chance to advance your career in a thriving Florida market. Apply today to secure your spot in our Tampa team.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and live chat during weekend shifts.
- Resolve complex technical issues and customer complaints with patience and efficiency.
- Log all interactions into the CRM system, ensuring data accuracy and compliance.
- Collaborate with the weekday support team to escalate critical issues and share feedback.
- Conduct follow-up calls to ensure customer satisfaction and issue resolution.
- Stay updated on product knowledge and service protocols to provide accurate information.
- Participate in weekly team huddles and training sessions to maintain high performance standards.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous experience in customer service, technical support, or a related field (1+ years preferred).
- Strong written and verbal communication skills with a professional demeanor.
- Ability to work independently and manage time effectively without direct supervision.
- Reliable computer and high-speed internet connection are mandatory.
- Must be available to work every Saturday and Sunday (rotating shifts may apply).
- Proficiency in Microsoft Office Suite and basic computer navigation.