Job Description
Join our elite team at Phoenix Solutions Group where weekend warriors thrive! We're urgently seeking dynamic Customer Service Leads to deliver exceptional experiences during high-traffic weekend shifts. This premium opportunity offers competitive compensation, flexible scheduling, and rapid career advancement in a fast-paced retail environment.
Responsibilities
- Manage weekend customer operations with precision and professionalism
- Train and mentor new weekend team members on product knowledge
- Resolve complex customer escalations with innovative solutions
- Optimize weekend inventory and merchandising strategies
- Collaborate with overnight logistics team for seamless operations
- Implement weekend-specific sales promotions and events
Qualifications
- 2+ years customer service leadership experience
- Availability for Saturday/Sunday shifts (6 AM - 2 PM)
- Proven conflict resolution and de-escalation skills
- Proficiency in retail management systems (e.g., Square, Shopify)
- Valid Arizona driver's license (for inventory logistics)
- Bilingual (English/Spanish) preferred