Job Description
Join our dynamic team at Apex Solutions Group in downtown Chicago! We're seeking a passionate Customer Service Specialist to deliver exceptional client experiences immediately. This urgent opening offers rapid onboarding and competitive benefits in a fast-paced tech environment.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex billing and technical issues with empathy and efficiency
- Document interactions in CRM system with 100% accuracy
- Collaborate with technical teams to escalate unresolved cases
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Participate in continuous improvement initiatives
Qualifications
- 1+ years customer service experience in high-contact environment
- Proficient in Zendesk, Salesforce, or similar CRM platforms
- Exceptional communication skills with clear articulation
- Ability to multitask in fast-paced settings
- Strong problem-solving and de-escalation abilities
- Flexibility to work rotating weekends/holidays
- High school diploma or equivalent required