Job Description
Join our dynamic team in Tampa as a Customer Service Representative and make an immediate impact! We're seeking passionate individuals to deliver exceptional experiences to our growing client base. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment in Florida's thriving business hub. No experience? No problem—we provide paid training!
Responsibilities
- Handle inbound/outbound calls and resolve customer inquiries with empathy
- Document interactions and update CRM systems accurately
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for call quality and resolution times
- Identify opportunities to improve customer experience workflows
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience (fresh graduates encouraged)
- Proficient in CRM software (Salesforce training provided)
- Strong communication skills with clear articulation
- Ability to multitask in fast-paced environments
- Fluent in English (Spanish bilingual is a plus)
- Reliable transportation to our Tampa headquarters