Job Description
Join our dynamic team at Coastal Connect Solutions and make an immediate impact! We're urgently seeking passionate Customer Service Specialists to join our Virginia Beach headquarters. This is your chance to launch your career with a rapidly growing tech company offering competitive benefits and growth opportunities. No experience required – we provide comprehensive training! Apply today and start tomorrow!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve technical issues and product inquiries efficiently
- Document interactions and maintain accurate customer records
- Collaborate with technical teams to escalate complex cases
- Meet daily performance metrics and quality standards
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment
- Basic computer proficiency with MS Office Suite
- Customer service mindset with empathy and patience
- Flexible schedule including weekend availability
- Must pass background check and drug screening