Job Description
Join our dynamic team at NexGen Solutions immediately! We're seeking a passionate Customer Service Specialist to deliver exceptional experiences for our growing client base. This is a direct-hire opportunity with competitive benefits and career growth potential in Columbus's thriving tech sector.
As the first point of contact, you'll resolve inquiries efficiently while building lasting relationships. Our supportive environment offers training, mentorship, and a collaborative culture where your contributions are valued from day one.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95% satisfaction rate
- Resolve billing, technical, and service-related issues using CRM systems
- Document interactions and maintain accurate customer records in Salesforce
- Collaborate with technical teams to escalate complex issues
- Meet daily KPIs including average handle time and resolution rate
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2B environment
- Proficiency with CRM platforms (Salesforce, Zendesk) and MS Office
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced setting
- Positive attitude and resilience under pressure
- Available for flexible scheduling including weekends