Job Description
Join our dynamic team at Nexus Solutions Group as an Immediate Hire Customer Service Specialist! We're seeking passionate professionals to deliver exceptional support experiences in our fast-paced Charlotte headquarters. This is your chance to launch your career with a forward-thinking company offering competitive benefits and growth opportunities. Start immediately and make an impact!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with 98% resolution accuracy
- Utilize Salesforce to document interactions and maintain precise customer records
- Collaborate with technical teams to resolve complex product issues
- Identify upsell opportunities to drive revenue growth
- Maintain 95%+ customer satisfaction metrics through personalized support
- Participate in weekly training to enhance product knowledge
Qualifications
- 1+ years of customer service experience in a tech or B2B environment
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional written and verbal communication skills
- Ability to multitask in high-pressure situations
- Associate degree or equivalent professional certification
- Available to start within 48 hours of offer