Job Description
We are currently seeking a dedicated and detail-oriented Part-Time Technical Support Specialist to join our growing team in Austin, Texas. This is an urgent hiring opportunity for individuals looking for flexible work-life balance without compromising on professional growth.
In this role, you will serve as the first point of contact for our clients, resolving technical issues and ensuring a seamless user experience. We offer a dynamic work environment, competitive pay, and the chance to work with cutting-edge technology.
Responsibilities
- Provide exceptional technical support via phone, email, and chat to resolve hardware and software issues.
- Manage and prioritize incoming support tickets within established service level agreements.
- Document all interactions, resolutions, and technical steps taken in the CRM system.
- Collaborate with the engineering team to escalate complex bugs and suggest improvements.
- Conduct remote diagnostics and guide clients through troubleshooting procedures.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- Basic knowledge of operating systems (Windows, macOS) and common software applications.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills with a customer-first attitude.
- Availability to work part-time hours, including evenings and weekends.