Job Description
Are you a tech-savvy professional looking for a stable, lucrative position with immediate start options?
Apex Digital Systems is seeking a dedicated Night Shift Technical Support Specialist to join our growing team in Las Vegas, NV. In this role, you will be the first point of contact for our internal and external clients, ensuring minimal downtime and maximum efficiency during our peak operational hours.
We offer a competitive salary, comprehensive benefits package, and a collaborative work environment. If you are ready to advance your career immediately, apply today!
Responsibilities
- Incident Management: Diagnose, troubleshoot, and resolve complex hardware, software, and network issues for end-users with a focus on speed and accuracy.
- System Monitoring: Perform routine monitoring of server health, network traffic, and security alerts to ensure 99.9% uptime for critical systems.
- Help Desk Support: Provide Tier 2 support via phone, email, and remote access tools, logging all interactions in our ticketing system.
- Hardware Maintenance: Assist in the deployment, configuration, and maintenance of desktop computers, laptops, printers, and peripherals.
- Security Compliance: Enforce security protocols and assist in the implementation of data protection measures during the night shift.
- Documentation: Maintain up-to-date technical documentation and standard operating procedures (SOPs).
Qualifications
- Experience: 2+ years of experience in IT support, help desk, or a related technical field.
- Education: Associate degree in Computer Science, Information Technology, or equivalent professional certification (CompTIA A+, Network+).
- Technical Skills: Proficiency in Windows and Linux operating systems; experience with Active Directory and remote access tools (TeamViewer, RDP).
- Night Shift Availability: Must be willing and able to work rotating night shifts, weekends, and holidays as required.
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Problem Solving: Strong analytical skills with a proactive approach to troubleshooting.