Job Description
Are you a night owl looking for an exciting opportunity?
ApexTech Solutions is seeking a dedicated Night Shift IT Support Specialist to join our dynamic team in Oakland, CA. We are looking for a self-motivated individual who thrives in a quiet environment and enjoys solving complex technical problems with minimal supervision. If you are ready to start immediately and secure a long-term position with top-tier benefits, we want to hear from you.
Why Choose Us?
- Immediate Start: Onboard this week and begin your career with us.
- Night Premium: Enjoy a competitive hourly rate with shift differentials.
- Full Benefits: Comprehensive health, dental, and vision coverage.
- Remote Flexibility: Hybrid work options available for qualified candidates.
Responsibilities
- Ticket Resolution: Manage and resolve incoming IT support tickets within established Service Level Agreements (SLAs) during night hours.
- System Monitoring: Proactively monitor network infrastructure, servers, and applications to ensure 99.9% uptime.
- Hardware & Software Support: Perform troubleshooting, patching, and maintenance on desktops, laptops, printers, and peripherals.
- Security Compliance: Enforce security protocols and conduct regular security audits to protect company data integrity.
- Remote Assistance: Provide remote desktop support to off-site team members as needed.
- Documentation: Maintain accurate logs of incidents, resolutions, and system changes in the ticketing system.
Qualifications
- Experience: 2+ years of experience in IT support or help desk roles.
- Education: Associate’s degree in Computer Science, IT, or related field (or equivalent professional experience).
- Availability: Must be available to work 11:00 PM - 7:00 AM (or similar night shift pattern).
- Technical Skills: Proficiency in Windows and Linux operating systems.
- Communication: Strong written and verbal communication skills for evening documentation and communication.
- Problem Solving: Ability to diagnose and resolve technical issues efficiently with minimal supervision.