Job Description
Join our dynamic team at InnovateTech Solutions as we urgently expand our customer support operations in Austin! We're seeking a passionate Part-Time Tech Support Specialist to deliver exceptional service to our growing client base. This role offers flexible scheduling and immediate start for qualified candidates.
As a key member of our support team, you'll troubleshoot technical issues, provide remote assistance, and ensure seamless user experiences. Our collaborative environment values innovation and professional growth, making this an ideal opportunity for tech enthusiasts seeking impactful part-time work.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote support
- Document troubleshooting steps and case resolutions in CRM system
- Train users on product functionality and best practices
- Collaborate with engineering team to escalate complex issues
- Maintain high customer satisfaction scores through timely resolution
- Contribute to knowledge base documentation
Qualifications
- 1+ years technical support experience or relevant certification
- Proficiency with Windows/macOS and mobile platforms
- Excellent written and verbal communication skills
- Ability to troubleshoot networking and connectivity issues
- Customer-focused mindset with problem-solving aptitude
- Flexible availability including weekend shifts
- Valid Texas driver's license (for occasional on-site support)