Job Description
We are seeking a dedicated Part-Time Customer Support Specialist to join our high-energy team in the heart of Miami. This is an urgent hiring opportunity for individuals looking to start immediately with a flexible schedule. You will be the voice of our brand, ensuring our clients receive exceptional service while enjoying the vibrant Miami lifestyle.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and live chat in a professional manner.
- Resolve customer issues and complaints efficiently, aiming for a high satisfaction rate.
- Process orders, returns, and exchanges accurately using our CRM software.
- Document all customer interactions and feedback in our internal database.
- Collaborate with the sales and technical teams to ensure seamless service delivery.
- Maintain a positive and professional demeanor during peak business hours.
Qualifications
- High school diploma or equivalent required; associate degree preferred.
- Previous customer service experience is a major plus.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM platforms (e.g., Zendesk, Salesforce).
- Ability to work independently and manage time effectively.
- Must be available to work weekends and evenings.