Job Description
We are currently seeking a motivated Part-Time Customer Support Specialist to join our growing team in Seattle, WA. This is an urgent hiring position offering flexibility and a competitive hourly rate.
In this role, you will be the first point of contact for our valued clients, ensuring their needs are met with professionalism and speed. If you are looking for a dynamic opportunity in the tech industry, apply today!
Why Join Us?
- Flexible part-time schedule (20-30 hours/week).
- Competitive pay ranging from $18 to $25 per hour.
- Opportunity for growth within a top-rated Seattle company.
- Supportive and inclusive work culture.
Responsibilities
- Respond to customer inquiries via email, live chat, and phone in a timely manner.
- Resolve technical issues and troubleshoot product-related problems for end-users.
- Manage and update customer accounts and support tickets in the CRM system.
- Collaborate with the technical team to escalate complex issues.
- Document all customer interactions and feedback accurately.
- Assist in the development of knowledge base articles and FAQs.
- Maintain a high level of product knowledge to provide accurate assistance.
Qualifications
- High school diploma or GED required; associate's degree preferred.
- Previous experience in customer service or technical support is a plus.
- Proficient in using Microsoft Office Suite and CRM software.
- Strong written and verbal communication skills.
- Ability to work independently and manage time effectively.
- Reliable high-speed internet connection (if working remotely).
- Problem-solving mindset with a focus on customer satisfaction.