Job Description
We are seeking motivated individuals to join our growing team in Virginia Beach, VA. This is an urgent hiring opportunity for a Part-Time Customer Service Specialist. If you are looking for a flexible schedule and a chance to grow your career with a leading industry provider, we want to hear from you immediately.
Our team values dedication, integrity, and a positive attitude. You will play a crucial role in ensuring our clients receive the top-tier support they deserve.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve complex issues and escalate tickets when necessary to ensure customer satisfaction.
- Update customer records and database information accurately using CRM software.
- Assist with data entry tasks and maintain organized filing systems.
- Collaborate with the sales and support teams to improve overall service delivery.
- Provide feedback on common customer issues to help improve our products and services.
Qualifications
- High school diploma or equivalent required; some college or technical training is a plus.
- Proven experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Basic proficiency with Microsoft Office Suite and CRM platforms.
- Ability to work independently and manage time effectively in a fast-paced environment.
- Must be available to work flexible hours, including weekends or evenings.