Job Description
Are you looking for a stable job with immediate start availability? Apex Logistics Solutions is currently seeking dedicated professionals to join our team in Jacksonville, FL. We are hiring immediately for our high-volume night shift operations.
In this role, you will serve as the first point of contact for our clients, ensuring seamless service and resolving inquiries with speed and accuracy. We value reliability, clear communication, and a proactive attitude. If you are ready to kickstart your career with a company that invests in its people, apply today.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Shift Premium: Enjoy a competitive night shift differential.
- Benefits Package: Medical, dental, and vision insurance available after 90 days.
- Flexible Scheduling: Full-time opportunities with consistent hours.
Don't miss this chance to advance your career in a supportive environment. We review applications daily and look forward to meeting you.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone, email, and chat during night hours.
- Resolve complex customer issues and complaints with empathy and efficiency, escalating only when necessary.
- Accurately document all customer interactions and account information in our CRM systems.
- Collaborate with the day-shift team to ensure seamless workflow continuity.
- Maintain a high level of product knowledge to provide accurate information to customers.
- Adhere to all company policies, quality standards, and safety protocols.
- Identify trends in customer feedback and suggest process improvements to team leads.
Qualifications
- High School Diploma or GED equivalent required.
- Previous experience in customer service or call center environments preferred.
- Strong verbal and written communication skills with the ability to de-escalate tense situations.
- Must be available to work rotating night shifts (e.g., 11:00 PM - 7:00 AM).
- Proficient in using computer applications and CRM software.
- Ability to work independently with minimal supervision in a fast-paced environment.