Job Description
We're urgently hiring motivated Part-Time Customer Service Specialists to join our dynamic team in Nashville! This is a fantastic opportunity to gain valuable experience in a fast-paced environment while enjoying competitive pay and flexible scheduling. If you're passionate about helping others and thrive in a collaborative setting, apply now and start your career journey with us!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing and account issues efficiently using internal systems
- Collaborate with team members to ensure seamless service delivery
- Document all interactions accurately in our CRM platform
- Identify upsell opportunities to enhance customer experience
- Participate in ongoing training to stay updated on products/services
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving abilities
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible hours including evenings/weekends
- Positive attitude and customer-first mindset
- Valid Tennessee driver's license if field visits required